IreneMedics

Common Questions

Frequently asked questions

Find answers to common questions about consultations, appointments, prescriptions, and privacy.

Book a slot with any doctor offering video consults, join the waiting room a few minutes early, and the doctor connects with you through your browser — no app download needed.

Yes. All calls are encrypted and consultation notes are only visible to you and the doctor you consulted.

Doctors can issue a digital prescription at the end of a video or audio consult, which is emailed to you directly.

You can reschedule or cancel an appointment from your dashboard up to 30 minutes before the scheduled slot.