Common Questions
Frequently asked questions
Find answers to common questions about consultations, appointments, prescriptions, and privacy.
Book a slot with any doctor offering video consults, join the waiting room a few minutes early, and the doctor connects with you through your browser — no app download needed.
Yes. All calls are encrypted and consultation notes are only visible to you and the doctor you consulted.
Doctors can issue a digital prescription at the end of a video or audio consult, which is emailed to you directly.
You can reschedule or cancel an appointment from your dashboard up to 30 minutes before the scheduled slot.